Refund policy
Return & Refund Policy
At REVEA, we take care in the quality and safety of our products.
This policy is designed to comply with Australian Consumer Law.
Change of mind
Due to hygiene and safety reasons, we are unable to accept returns or exchanges for opened or used skincare products.
Unopened and unused products in their original, sealed packaging may be eligible for return within 30 days of delivery, at our discretion. Return shipping costs are the responsibility of the customer unless the item is faulty.
Faulty or incorrect items
Under Australian Consumer Law, you are entitled to a replacement or refund if a product:
-
Is faulty or defective
-
Is significantly different from its description
-
Arrives damaged
-
Is not fit for its intended purpose
If you believe your item is faulty or incorrect, please contact us within 7 days of receiving your order.
How to request a return
To initiate a return or report an issue, please contact us at:
director@reveadermal.com.au
Include your order number, a brief description of the issue, and photos where applicable.
We will assess your request and provide return instructions if approved.
Returns sent without prior approval will not be accepted.
Return address
Approved returns may be sent to:
REVEA PTY LTD
PO BOX 704
BLACKTOWN NSW 2148
Australia
Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within a reasonable timeframe.
